FAQ

Thanks for visiting Invenio Fine Minerals, we are more than happy to answer any questions about mineral specimens you may have.

MINERALS:
We guarantee the mineral specimen you purchase will be the exact item you receive. 

Minerals over $1,000 include a certificate of authenticity from Invenio Fine Minerals. We only issue a certificate of authenticity for minerals we sell.

Measurement Descriptions:
Thumbnail: 0.2 - 3 Centimeters / .0625 - 1.125 Inches
Miniature: 3 - 6 Centimeters / 1.125 - 2.5 Inches
Cabinet: 6 - 10 Centimeters / 2.5 - 4 Inches
Large Cabinet: Greater than 10 Centimeters / Greater than 4 Inches

Minerals pictured attached to an acrylic base will be delivered attached to the base. We can unmount the specimen for you if you prefer.
We offer basic and custom mineral mounting services, contact us for more info.

PURCHASING:
We use Shopify for our online checkout system, Invenio Fine Minerals does not store your personal or banking information outside of the Shopify system. All of our transactions are secure through the Shopify system, if you have any questions please contact us.

All sales final. 


SHIPPING:
We use premium packaging materials to protect mineral specimens, every order is carefully packaged and thoughtfully protected.

Shipping in the United States:
All orders over $250 or 6+ specimens include free shipping in the United States
We charge $10 for the first 1-5 minerals (Under $250) regardless of size or destination within the United States.

Tracking is included on every purchase - Insurance is optional, please read below

Worldwide Shipping:
All orders over $500 or 8+ specimens include worldwide free shipping
We charge $55 for the first 1-5 minerals (Under $500) regardless of size or destination.
We are only shipping international with USPS Priority Mail - Tracking is included. Invenio Fine Minerals does not charge VAT or import fees on international orders - Buyer is responsible for all import taxes and fees.

Insurance is not included on international orders, please read below.

Shipping Insurance:
Insurance is not included on all orders. We insure packages on a case-by-case basis, if you would like to insure your package please contact us.

Damage or Loss:
If your package is damaged or lost during shipment we will compensate you for your loss. Shipping times are currently longer than usual because of COVID so please be patient if your tracking is not updating regularly.

Please unpack your mineral/s with care, we are not responsible for damage during unpacking.